Intake

Mailbox.
Where the platform meets your inboxes.

Email, Slack, MS Teams, support tickets, web forms — Mailbox parses incoming messages, classifies them to the right Engine and Skill, attaches their files to a run, and replies with a cited response. The same pattern as a triage analyst, automated.

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alex@initech.comActions
Where is PO-9114?
VP Finance · SlackInsights
March variance commentary?
support@yourco.comGovernance
Customer reports billing error
procurement@Actions
RFQ for material MAT-018
exec-team · emailAdvisory
Q1 board prep deck
From: alex@initech.com·To: procurement@yourco.com·11:34 AM
Where is PO-9114?

Hi team — PO-9114 was supposed to deliver April 22. We're seeing nothing in our receiving system. Can you check status and let me know if there's anything we need to do on our end? Thanks. Alex

Auto-classifiedActionsInsightsconfidence 0.94
Quadrazene draft reply

Hi Alex — PO-9114 is currently 14 days past delivery. The line was held in goods-receipt at our warehouse on April 24 due to a quantity mismatch (received 116 of 120). Procurement has raised a quality notification (QN-7711) and the supplier has agreed to ship the balance by May 12. We'll send tracking separately. — Procurement, automated by Quadrazene.

SAP · PO-9114 citedQN-7711 citedNo PII leaked ✓

What ships in Mailbox

Triage at machine speed; reply at a human standard.

Multi-channel intake

Email, Slack, MS Teams, web forms, support ticket queues. One unified surface.

Auto-classify

Engine + skill + system inferred from the message body, attachments, and sender history.

Attachment handling

PDFs, spreadsheets, screenshots, audio. Parsed and attached to the run as evidence.

Cited replies

Every fact in a draft reply is grounded in a record from your systems.

Send-on-approval

Replies queue as drafts by default; HITL toggle per channel turns auto-send on or off.

Thread continuity

Replies remember their thread — follow-ups stay coherent across days.

PII guard

Outbound scan blocks secrets, internal IDs, or third-party PII before send.

Backlog ingestion

Bulk-process a backlog of messages on first install — close out stale tickets in one pass.

Provenance per reply

Every sent reply links to the run, citations, and approver. Reproducible end-to-end.

Plug your shared inboxes into Quadrazene.

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