Multi-channel intake
Email, Slack, MS Teams, web forms, support ticket queues. One unified surface.
Auto-classify
Engine + skill + system inferred from the message body, attachments, and sender history.
Attachment handling
PDFs, spreadsheets, screenshots, audio. Parsed and attached to the run as evidence.
Cited replies
Every fact in a draft reply is grounded in a record from your systems.
Send-on-approval
Replies queue as drafts by default; HITL toggle per channel turns auto-send on or off.
Thread continuity
Replies remember their thread — follow-ups stay coherent across days.
PII guard
Outbound scan blocks secrets, internal IDs, or third-party PII before send.
Backlog ingestion
Bulk-process a backlog of messages on first install — close out stale tickets in one pass.
Provenance per reply
Every sent reply links to the run, citations, and approver. Reproducible end-to-end.